Frequently asked questions

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How much does qwiqshop cost?

£5/month, plus a 2% fee on each sale you make. Stripe adds its own processing fee on top (typically 1.5% + 20p for UK cards) — that part goes straight to Stripe, not us. That's it, no other charges.

Can I try it out before paying anything?

Yes — build your whole store first. Add products, customise your homepage, set up shipping, all of it, for free. You only start paying once you connect Stripe and go live.

Can I use my own domain?

Yep. You start on yourstore.qwiqshop.com, which always works, and can point your own domain (like shop.yourbrand.com) at your store whenever you're ready — it's self-serve from your admin dashboard, no need to wait on us. It's a small add-on, £1/month on top of your subscription.

I've finished setting up — what happens next, and how long until I'm live?

We run a quick review of what you're selling, mainly because it's required by Stripe's Connect programme. It's usually done within a few hours, and never more than one business day — we'll email you the moment you're approved.

Who actually handles my customers' payments?

Stripe does, via Stripe Connect. Your customers pay through Stripe, the money lands straight in your own Stripe account (minus our fee), and qwiqshop never holds or touches your funds.

Can I keep selling on Amazon, Etsy, or elsewhere too?

Of course — qwiqshop works great as a low-cost direct channel alongside marketplaces you're already on. Connect Veeqo to bring orders and stock levels in from your other channels and keep everything in sync.

Can I cancel whenever I want?

Any time — no minimum term, no cancellation fee. Your subscription simply stops at the end of the billing period you're in.

If I cancel or stop paying, is my store gone straight away?

No — nothing's deleted right away. Your store pauses (it stops taking orders and shows visitors a friendly 'coming soon' page), but everything — products, orders, customer records — is kept for 30 days. Come back within that window and you're restored instantly. After that it's permanently deleted, but just ask beforehand and we'll send you a CSV export of your products and orders.